We want to make sure that you have the best experience possible with DogFish Design 13. If something isn't right with your order, please contact us and we'll do our best to fix it for you.
All “Bungalow Collection” and “Green Papaya Palace Collection” items are a final sale. These items are custom made when your order is placed and we can not accept any returns or exchanges.
Please review our Return Policy below and feel free to contact us with any questions you might have.
Returns and exchanges are accepted for items that have not been worn, washed, dry cleaned, altered or damaged. Items returned within 14 days of receiving the merchandise can be returned for same value of merchandise credit. After 14 days items are not eligible to be returned.
Please send it to the following address:
DogFish Design 13
6523 Brittany Park Ln
Houston, TX 77066
Upon receipt of returned merchandise, credits and exchanges will be processed within 3 business days of receiving the returned merchandise and after inspection of the items. Once the return has been processed, you will receive an email with all information needed to utilize your new store credit or an email confirming refund back to original payment method.
DogFishDesign13 reserves the right to deny a return if merchandise does not meet our return policy. Shipping and handling charges are non-refundable.
DogFishDesign13 is not responsible for lost or damaged packages being returned. It is advised to get tracking on returned packages.
Refunds of original payment method is only granted under special circumstances. Please contact us to see if your item would qualify. Otherwise Mermaid Bungalow only issues store credit for returned items.